NHS Crisis Highlighted: Exhausted Student Nurse, 28, Dies After 12-Hour A&E Wait

NHS Crisis Highlighted Exhausted Student Nurse, 28, Dies After 12-Hour A&E Wait

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The 28-year-old Zoe Bell was told by a coroner that she had been working extra shifts at hospitals in Buckinghamshire to assist pay for her last year of school.

The hardworking student, who completed her final 12-hour shift on Sunday, December 18, 2022, started to have throat pain and had difficulty articulating her thoughts.

She was often exhausted after working long shifts, according to her lover Phillip Ayres, who testified at the inquest following her death.

A colleague of hers at Stoke Mandeville Hospital hurried her to the emergency room on December 23, 2022, as her condition worsened further.

NHS Crisis Highlighted Exhausted Student Nurse, 28, Dies After 12-Hour A&E Wait

Mr. Ayres recounted their arrival just after 10 p.m. and how, around 1.5 hours later, she started experiencing intense chest pain.

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Despite trying to diagnose tonsillitis, nurses who examined Ms. Bell at the hospital reported that her oxygen levels were within normal range.

“It was made to seem as though there was nothing to worry about,” Mr. Ayres stated during Tuesday’s proceedings at Beaconsfield Coroner’s Court.

The inquest heard that A&E was extremely busy that time due to a high volume of flu, COVID-19, and Strep-B cases involving youngsters.

Mr. Ayres and Ms. Bell remained in the waiting room until 4:30 in the morning, but by then she had begun to experience “agonising” pain in her chest, back, and shoulders.

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“Zoe coughed up a small amount of blood in a sick bowl,” Mr Ayres said.

“A nurse took all the same tests again. The nurse was convinced the blood was caused by Zoe’s constant coughing.”

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He added: “Because Zoe was a nurse and she understood the staff were overwhelmed, I felt I had to be polite.

“It was like being caught between a rock and a hard place. I did not want to upset Zoe.”

Eventually – at around 4 or 5am – Mr Ayres said he “kicked up a bit of a fuss” and ensured a nurse saw that Ms Bell was seen by a doctor.

But the doctor suspected she had laryngitis, the inquest heard.

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The couple were sent back to the waiting area, where “Zoe was panicked about having coughed up blood” and started hyperventilating, Mr Ayres said.

He said: “By this point Zoe had enough. She had got to a point where she wanted to go home.

“She was exhausted. She felt like there was no help coming.”

Finally, at 10am on Christmas Eve, Ms Bell was taken into a part of A&E where patients are checked for the ward.

Ms Bell became distressed, confused and disorientated and an emergency alarm was pulled.

Mr Bell told how she momentarily “perked up a bit”.

He said: “There was a sense of relief she was finally being seen and treated.

“She was so relieved to be finally getting help, she was so thankful and grateful.”

But she continued to deteriorate and her father, Nick Bell, arrived at hospital just in time to see her being rushed into ICU at 12.30pm, the inquest heard.

It seems that the very thing she worked so hard towards was the very thing that let her down.

She died the same evening from heart failure.

A post-mortem examination concluded Ms Bell, of High Wycombe, had died of staphylococcal septicaemia, bronchopneumonia, an acute lung injury due to influenza and a viral infection.

Mr Ayres told the Buckinghamshire coroner, Crispin Butler, that Ms Bell always understood the struggled and strains of the NHS and dreamed of improving it so everyone could get the care they needed.

“It seems that the very thing she worked so hard towards was the very thing that let her down,” he added.

“Her death is a loss to the NHS for her kindness and compassion and sheer determination.”

The Sun has approached Buckinghamshire Healthcare NHS Trust for comment.

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