Starting March 31, the Social Security Administration (SSA) is making significant changes to how Americans verify their identities, access benefits, and interact with the agency. These changes are expected to impact millions of people, especially those who rely on Social Security as a main source of income.
Why This Matters
Social Security benefits provide essential financial support for millions of older Americans. As of December 2024, almost 90% of people aged 65 and older were receiving Social Security benefits. A disruption in these payments could have a huge impact on many households, making these upcoming changes important for people who rely on their monthly benefits.
Changes to Identity Verification
The most notable change is the removal of phone-based identity verification. As of March 31, individuals applying for benefits or making changes to their payment information will no longer be able to confirm their identity over the phone. Instead, they must do so either online or in person. This new measure is a response to concerns about fraud and security breaches.
The SSA’s internal audits found that fraudsters exploited old verification systems between 2013 and 2018, diverting a total of $33.5 million in benefits from more than 20,000 recipients. In light of this, the SSA has updated its verification process to enhance security and protect recipients.
How to Verify Your Identity After March 31
With the new procedures, if individuals cannot verify their identity online through their “My Social Security” account, they will need to visit a local SSA office in person. Those who do not have access to the online system can start their claim by phone, but will need to complete the process in person. The SSA recommends scheduling an in-person appointment to make the process as smooth as possible.
Applicants are advised to bring the necessary documents to prove their identity, such as birth certificates or government-issued IDs. The SSA suggests checking and updating your contact details in your online SSA profile to ensure that communications are received promptly.
SSA’s Internal Restructuring
Along with changes to identity verification, the SSA is also undergoing a major restructuring. In an effort to streamline operations and enhance security, the agency has confirmed it will reduce its workforce from 57,000 employees to 50,000. Additionally, nearly all SSA employees will be required to work in the office five days a week. This restructuring aims to ensure that the SSA can meet the stronger identity verification requirements while continuing to serve the public.
What Critics Are Saying
While these changes are designed to improve security, not everyone is on board with them. Some critics are concerned that these new procedures may create barriers for vulnerable Americans, particularly older adults and those with disabilities.
Alex Beene, a financial literacy expert, expressed concern that eliminating phone services might create additional steps for seniors who are not comfortable using digital platforms. “This could lead to longer waiting times, especially at locations that are already struggling with smaller staffs,” Beene said.
Kevin Thompson, a finance expert, also pointed out that many older Americans struggle with new technologies. “Things like remembering passwords, dealing with multi-factor authentication, and navigating websites can be challenging for older recipients,” Thompson explained. He also stressed that while there are security concerns with phone-based verification, the SSA should consider the challenges faced by people who are not tech-savvy.
What to Expect Next
The SSA has indicated that it will provide further updates in April regarding its new digital verification tools and whether there will be any additional changes to how benefits are accessed later this year. In the meantime, individuals applying for Social Security benefits are urged to prepare for potential delays and to check their SSA accounts regularly for any communications.
These changes will clearly have a significant impact on how Social Security benefits are managed. While the new protocols aim to enhance security, they may create challenges for those who are not familiar with digital platforms. As the SSA continues to implement these changes, all Americans need to stay informed and prepared.
Disclaimer: This article has been meticulously fact-checked by our team to ensure accuracy and uphold transparency. We strive to deliver trustworthy and dependable content to our readers.
Jon King is an experienced journalist with 3 years of experience in the field. With a strong background in investigative reporting, Jon is known for his in-depth coverage of crime news, finance news, local news, and USA news. Currently working with Mikeandjonpodcast, Jon brings his sharp investigative skills, where he provides timely updates and analysis on a wide range of topics. His commitment to delivering accurate and impactful news has earned him a reputation for providing insightful and comprehensive stories that resonate with his audience.
